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When & Where
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Ticketing & Registration
- Which track is right for me?
- How long are tickets available?
- How do I cancel my ticket(s)?
- How do I modify the name on my ticket(s)?
- Help, I can’t find my confirmation email/tickets!
- Can I upgrade to a different ticket type?
- When/where/how do I pick up my credentials when I arrive?
- What does my ticket give me access to?
- What if I lose my badge/NFC wristband?
- How can I purchase the Intro to Creator Track add-on?
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Meet & Greets
- ¿Puedo entrar con mis amigos en la sala Meet & Greet? (Sistema de Amigos)
- I am a parent/chaperone. Can I enter the Meet & Greet Hall with the kid I am supervising?
- Meet & Greet Photos
- I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
- How can I meet my favorite creators?
- How will I find out which meet & greets I received?
- What do I do when I arrive at VidCon?
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Get Involved at VidCon Mexico
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More Info
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Rules & Policies
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Networking
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You may modify your ticket up until August 1 at 12:00 PM (CT). After that date, the chaperone replacing you will need to stop by the Registration Help Desk during the event to ask for the ticket to be updated. They will need to give the order holder’s first and last name as well as the ID de compra in order to request the name to be updated.
For instructions on updating the name on your ticket prior to the deadline, please see this page. We also encourage you to send this person the QR Code for the ticket so they can get through Registration as quickly as possible.